THE SANTA COMPANY GUARANTEE

• Top Quality Santa Claus Attire and Appearance
• Sober (We are sorry we even have to bring this up)
• Background Checked
• No Innappropriate language or actions
• Santa will never promise a child that they will get anything in particular, unless the parent is nodding their head as the child tells Santa what they want.
• Babies will always be a priority and gently handled with the utmost care.  
• Santa will call you 24-48 hours in advance to check on last minute changes and for any specific directions.
• Santa is always happy to see each child.  We take enough time with each child and we listen.  There will be no rushing with Santa.
• We pride ourselves in each appearance.

Other Notes:

If a Child asks if we are REALLY Santa Claus, we say YES! They don’t want a fake. They want to talk to the real guy and they want it to be who they are talking to! At THE SANTA COMPANY the word “Santa” is an adjective. 

As in: “SANTA-adj: A word that means being happy, loving children and carrying the love of Christmas in your heart. “ So, if a child asks me “Are you really Santa?”, I feel confident in saying, “Yes, I really am.”

If a child asks for a difficult gift like “I want my mommy and daddy back together” or “I want Grandma to come back from Heaven.”, we don’t “blow off” the questions. 

We tell them that Santa is only in charge of toys and such. We remind them that both of their parents love them very much in the case of the divorce. In the case of Grandma, tell them that she is now the child’s Christmas Angel and every time they hear a bell ring, that means that Grandma is smiling at them.

We always say Christmas!  If someone says “Happy Hanukah” or “Happy Kwanzza”…say it back to them. Santa loves all Holidays.

We know that some children are afraid of Santa. We tell the parent to simply hold the child and stand next to us.  Also, there are sneaky ways to get the photo (like getting up and hiding BEHIND the chair).